7-day money-back guarantee
If you are not happy with IELTS A PRO, email support@ieltsa.org within 7 days of your first payment and we will refund it in full. Use the email address of your account and tell us the plan you bought. This applies once per customer, to the first payment on any plan.
Renewals
Plans renew automatically. You can cancel at any time under Your study plan, Manage billing, and you will not be charged again. We send a reminder from Stripe before an annual renewal where the law requires it. If you were charged for a renewal and did not mean to keep the plan, contact us within 7 days of that charge and we will refund it, provided you have not used PRO in the new period.
After the first 7 days
Payments are otherwise non-refundable and we do not refund partial periods when you cancel: you keep PRO until the end of the period you paid for. We will refund, in full or pro rata, if we materially fail to provide PRO, if the service is unavailable for an extended period, or if you were charged in error or twice.
Your legal rights
If you live somewhere with consumer protection law that gives you a right to a refund or cooling-off period (for example the Australian Consumer Law, the UK Consumer Contracts Regulations or EU consumer law), those rights apply in addition to this policy.
How refunds are paid
Refunds go back to the original payment method through Stripe. Banks usually take 5 to 10 business days to show them. A refund ends the PRO access for that payment.
Subscriptions bought in the iPhone app
If you subscribe through Apple, Apple handles billing and refunds; request them at reportaproblem.apple.com.